Potential Customers Not Thrilled with Answers
Do we want to make customers happy? You bet we do.
Do we want potential customers to say, “You’ve got the job”? Of course we do.
Do we want to be your choice for bat, raccoon, and other nuisance animal removal here in the Akron, Canton, Kent, OH area? Again, yes.
So why is it that some potential customers contacting us for:
- removing roosting bats from attics or
- going in search of raccoons in the attic
are not so happy with us during their information gathering phone calls this time of year?
No, Brian hasn’t lost his phone manners.
The dissatisfaction we occasionally encounter over calls of this nature is the result of would-be customers asking for solutions and us telling them it’s not prudent to provide them the service they want from us right now.
Why is that?
In this post we’ll explain some of the timing issues affecting bat and raccoon removal in late June.
I’ve Got Bats and I Need Them Out Now
For many a homeowner bats in the attic in June are no different than bats in the attic in September; the desire to get them out is the same.
But, for the callers that want them out now, the following information we relay to them is received with varying levels of disappointment.
Summer time is baby bat time. And legally and ethically, we can’t kick bats out of attic until the young are weened, flying well, and generally independent of mom.
In Ohio, experts tell us the time when it is safe to make exclusions begins right around September 1.
For those that call us to solve the problem now, this information is sometimes a hard pill to swallow.
But, rest assured, even though the final exclusion has to wait, it does not mean that nothing can be done.
Since you suspect a problem exists, now is the time to:
- Get an inspection. Knowing the extent of the problem and where the entry/exit points is vital information.
- Get on the schedule. Once September rolls around, we can begin bat exclusions in earnest. Letting them out and not back in can be accomplished throughout the Fall.
- Get a head start. If conditions permit, we can get a head start on the exclusion. All possible entries need shored up and made “bat proof”. If the job is large, the main entries can be left alone for now, but the other areas currently not in use can be closed off–even now. It’s like putting up a fence but leaving the gates open for now.
I Think I Have Raccoons in the Attic: I’d Like Them Out Now
The other conversation we have with potential customers which sometimes doesn’t go the way would-be customers expect it to go is one concerning raccoons in the attic right now (end of June).
We don’t say, “Sure we’ll be right over”. Instead, we start asking lots of questions. Some people find this slightly off- putting.
This hesitation to accept a raccoon in the attic job is based on our experiences of raccoons in attics during periods of hot weather.
Yesterday’s high was 90 degrees. Today it made it up 88. With temperatures like this, most every attic that we are familiar with is sweltering. Now, imagine sleeping in an attic through the heat of the day wearing a fur coat. It doesn’t sound comfortable to us and is not comfortable for a raccoon either. This is the main reason we are dubious of raccoons in the attic right now and why we ask so many questions.
Raccoons love attics. But, they don’t stay in them all the time. If the homeowner doesn’t have rock solid evidence, we’ll often advise to give it some time and keep watch. Not chasing raccoons that were present two weeks ago but have since left saves money for the homeowner and saves us time as well.
Help for Raccoons and Bats in the Attic | Akron, Canton, Kent
We’d love to help get rid of bats or raccoons from your attic!
But, we have to make sure we get the timing right.
To discuss your situation please give us a call.
All we ask is that you don’t get too upset if you don’t hear what you want to hear. We really aren’t trying to be difficult when we seem hesitant to accept some jobs; we are just trying to make sure we do what’s in the best interest of all.
